For NY-licensed veterinary clinics and small-animal hospitals

A clinic line that captures the appointment request and does not diagnose the pet.

VoiceLab does not publish a dollar figure or statewide missed-call rate for NY veterinary clinics. Source: American Veterinary Medical Association, U.S. pet ownership and veterinary clinic statistics (public summaries). After go-live the console counts new-client and after-hours requests captured on this line; this page does not convert AVMA figures into a conversion claim.

For NY-licensed veterinary clinics. VoiceLab is an operated front desk: we set it up on hours, location, new-client policy, and visit prep you verify, and run it. The assistant captures the pet’s name as stated, the caller, the callback number, and the reason in the caller’s words. It gives no veterinary advice.

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A helpful first response while your team is busy.

The desk is in an exam room; new clients hang up.

The assistant answers, takes the new-client request, and the chart request is waiting when the desk returns.

After-hours refill and recheck calls stack overnight.

The assistant captures the request with the pet name as stated. Your team returns the call with the record open.

Emergency-sounding calls need a boundary, not a scripted diagnosis.

The assistant does not triage. It tells the caller how your clinic handles emergencies (on the verified sheet) and captures a message. Life-threatening cases are directed to an emergency hospital you name, or 911.

One call, six lines.

An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.

Six spoken lines from one inbound call
Speaker	Line
Caller	My cat has not eaten since yesterday — what should I do?
Assistant	This is the front desk for Grove Animal Clinic. I cannot advise on symptoms. If this is an emergency, Grove refers to NYC Veterinary Emergency at the number on our sheet. Otherwise I can take a message. Your name and callback number?
Caller	Maya Singh, 917-555-0133. The cat is Milo.
Assistant	Maya Singh, 917-555-0133, Milo, not eating since yesterday. I will not interpret that. Do you want a same-day request on the desk list, or the emergency number now?
Caller	Same-day if you have it. He’s still drinking water.
Assistant	Same-day request logged for Milo. The desk will call you back. If breathing changes or he collapses, use the emergency hospital on the sheet or 911.

What the assistant does not do.

Boundaries the assistant will not cross
Boundary	Detail
No diagnosis	The assistant does not name a condition or interpret lab work.
No drug or dose advice	Refill requests become a message for the DVM.
No emergency triage	Emergency path is the hospital you name on the sheet, or 911.

Real questions your assistant will answer.

We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:

“Can I get a wellness visit for a new puppy this week?”
“Is Luna’s Bordetella due?”
“Do you take CareCredit?”
“My cat has not eaten since yesterday — what should I do?”
“Can I move Friday’s dental to next Tuesday?”
“What are your visiting hours for boarded dogs?”

What we set up before you go live.

Verified clinic facts. Hours, location, parking, new-client policy, vaccine lists you choose to publish, payment methods, emergency-hospital referral on the sheet.
Appointment-request capture. Pet name as stated, species if offered, caller name, callback number, preferred windows. PIMS write-back is scoped during onboarding.
Clinical boundary. No diagnosis, no drug advice, no “is this an emergency” opinion. Urgent-sounding calls get the emergency path on the sheet.
Compliance defaults. Recording disclosure at call start. HIPAA-aware controls. Where a covered entity relationship exists, a BAA is signed once HIPAA Mode prerequisites are met. Veterinary records follow your clinic policy.

Cost, porting, launch, accuracy, exit

What does VoiceLab cost?: Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page
Can I keep my existing number?: Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page
How long until the line is live?: Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page
How do you measure whether the assistant is accurate?: Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page
How do I leave the contract?: Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page
Will this write to the clinic software we already run?: Clinic-software write-back is scoped during onboarding around the system you already run. Until then, every request is in the VoiceLab dashboard.

Want it scoped for your business?

Tell us how your business handles calls. Our team will arrange a conversation with you.

Request a callback

A clinic line that captures the appointment request and does not diagnose the pet.

A helpful first response while your team is busy.

The desk is in an exam room; new clients hang up.

The assistant answers, takes the new-client request, and the chart request is waiting when the desk returns.

After-hours refill and recheck calls stack overnight.

The assistant captures the request with the pet name as stated. Your team returns the call with the record open.

Emergency-sounding calls need a boundary, not a scripted diagnosis.

One call, six lines.

An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.

Six spoken lines from one inbound call
Speaker	Line
Caller	My cat has not eaten since yesterday — what should I do?
Assistant	This is the front desk for Grove Animal Clinic. I cannot advise on symptoms. If this is an emergency, Grove refers to NYC Veterinary Emergency at the number on our sheet. Otherwise I can take a message. Your name and callback number?
Caller	Maya Singh, 917-555-0133. The cat is Milo.
Assistant	Maya Singh, 917-555-0133, Milo, not eating since yesterday. I will not interpret that. Do you want a same-day request on the desk list, or the emergency number now?
Caller	Same-day if you have it. He’s still drinking water.
Assistant	Same-day request logged for Milo. The desk will call you back. If breathing changes or he collapses, use the emergency hospital on the sheet or 911.

Boundary

Detail

No diagnosis

The assistant does not name a condition or interpret lab work.

No drug or dose advice

Refill requests become a message for the DVM.

No emergency triage

Emergency path is the hospital you name on the sheet, or 911.

Real questions your assistant will answer.

We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:

“Can I get a wellness visit for a new puppy this week?”

“Is Luna’s Bordetella due?”

“Do you take CareCredit?”

“My cat has not eaten since yesterday — what should I do?”

“Can I move Friday’s dental to next Tuesday?”

“What are your visiting hours for boarded dogs?”

What we set up before you go live.

Verified clinic facts. Hours, location, parking, new-client policy, vaccine lists you choose to publish, payment methods, emergency-hospital referral on the sheet.

Appointment-request capture. Pet name as stated, species if offered, caller name, callback number, preferred windows. PIMS write-back is scoped during onboarding.

Clinical boundary. No diagnosis, no drug advice, no “is this an emergency” opinion. Urgent-sounding calls get the emergency path on the sheet.

Compliance defaults. Recording disclosure at call start. HIPAA-aware controls. Where a covered entity relationship exists, a BAA is signed once HIPAA Mode prerequisites are met. Veterinary records follow your clinic policy.

Cost, porting, launch, accuracy, exit

What does VoiceLab cost?

Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page

Can I keep my existing number?

Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page

How long until the line is live?

Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page

How do you measure whether the assistant is accurate?

Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page

How do I leave the contract?

Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page

Will this write to the clinic software we already run?

Clinic-software write-back is scoped during onboarding around the system you already run. Until then, every request is in the VoiceLab dashboard.