Front desk picks up between charts; new patients wait.
New patients hang up before someone reaches the phone. The assistant answers while the desk finishes the in-person check-in. The request is in the dashboard.
Industry
Loading…
For NY-licensed independent medical, dental, and therapy practices
A front desk that captures the request and stays inside the lines.
VoiceLab does not publish a dollar figure or national missed-call rate for medical practices. Source: 42 CFR 482.24 (CMS hospital medical-record Conditions of Participation). After go-live the console counts after-hours appointment requests captured on this line; this page does not infer a practice miss-rate from that rule.
For NY-licensed independent medical, dental, and therapy practices. VoiceLab is an operated front desk: the team sets it up, tunes it to hours, location, accepted-plan list, and visit prep you verify, and runs it. The assistant captures name, callback number, and reason for calling, and hands anything clinical to your team as a complete message. It gives no medical advice.
A helpful first response while your team is busy.
Routine requests overrun the staffed phone hours.
After-hours callers asking about re-bookings, refills, or results get a clear next step — and the request, with name and callback number, is captured so staff return the call with the chart open.
Clinical questions do not belong in a script.
The assistant sticks to verified front-desk facts — hours, location, what to bring, which plans you accept. Anything clinical becomes a complete captured message.
One call, six lines.
An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.
| Speaker | Line |
|---|---|
| Caller | I'm a new patient — do you take Oxford? |
| Assistant | This is the front desk for Riverside Internal Medicine. I can check the accepted-plan list. Your name and callback number? |
| Caller | Elena Ruiz, 718-555-0118. |
| Assistant | Elena Ruiz, 718-555-0118. Oxford is on the accepted-plan list as of the sheet dated this month. I can take a new-patient request. Preferred days? |
| Caller | Tuesday or Thursday after 3. I have a cough I want checked. |
| Assistant | I captured a new-patient request for Tuesday or Thursday after 3. I cannot advise on symptoms. The desk will call you back to set the visit. If this feels urgent, use 911. |
What the assistant does not do.
| Boundary | Detail |
|---|---|
| No diagnosis | The assistant does not interpret symptoms or name a condition. |
| No triage | Urgent-sounding calls are told to use 911. Everything else becomes a message. |
| No claims path | The assistant does not quote coverage, prior auth, or what a plan will pay. |
Real questions your assistant will answer.
We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:
- “I'm a new patient — what insurance do you take?”
- “Can I move my Thursday appointment to next Monday?”
- “My prescription is out and I need a refill.”
- “What should I bring to my first appointment?”
- “How early do I need to arrive for a blood draw?”
- “Do you have a Spanish-speaking provider?”
What we set up before you go live.
- Verified front-desk facts. We load only the facts your practice verifies — hours, location, parking, accepted-plan list, visit prep, new-patient policy.
- Appointment-request capture. New-patient and reschedule requests captured in full — name, callback number, reason in plain language, preferred times. Scheduling-system integration is scoped during onboarding.
- Clinical boundary. The assistant gives no medical advice and does not triage. Any clinical question ends the same way: a complete message for your team.
- Compliance defaults. Recording disclosure spoken at call start. HIPAA-aware controls. A BAA is signed once HIPAA Mode prerequisites are met. Call records are available according to your workspace settings and retention policy.
Cost, porting, launch, accuracy, exit
What does VoiceLab cost?
- Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page
Can I keep my existing number?
- Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page
How long until the line is live?
- Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page
How do you measure whether the assistant is accurate?
- Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page
How do I leave the contract?
- Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page
Do you sign a BAA?
- HIPAA-aware controls. A BAA is signed once HIPAA Mode prerequisites are met. This page does not claim a completed certification.
Want it scoped for your business?
Tell us how your business handles calls. Our team will arrange a conversation with you.