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VoiceLab

For restaurants · NYC + NY-State independent restaurants

A host that answers every ring, writes down every request, and never forgets the allergy.

For NYC neighborhood restaurants — Italian, French, Korean, steakhouse, pizza, anything with a hostess phone. VoiceLab is an operated AI front desk: we set it up, tune it to your menu, hours, and policies, and run it for you. The assistant answers every reservation call, captures party size, seating preference, and dietary notes in full, and your team confirms the table in one tap from the dashboard — while your floor works the room in front of them.

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NYC neighborhood restaurant during dinner rush, owner at the host stand with phone receiver lifted, sound-wave arcs flowing toward a reservation card and time-slot calendar
For restaurants · New York

What the assistant catches that your team misses.

Dinner-rush phones ring while the hostess seats two parties.

The caller bounces to voicemail and books at the brasserie across the street. VoiceLab picks up the line while your hostess finishes the rooftop seating — and the full request, party, time, and notes, is in the dashboard when she gets back to the stand.

Allergy notes get lost between phone and floor.

The assistant captures the allergy, the table-side preference, and the birthday note in the call summary and transcript — a record the next shift can actually read, not a sticky note on a screen.

Weekend brunch demand swamps the line by 9 am.

The assistant picks up every call, even when the line lights up all at once. Nobody hits a busy signal, and every request is captured and visible to your team.

Real questions your assistant will answer.

We train the assistant on your specifics — hours, inventory or calendar, fees, team. Sample inbound calls:

  • “Table for four tomorrow at 7?”
  • “Do you do private events on a Sunday afternoon?”
  • “Are you open Christmas Eve?”
  • “What's your corkage on a half-magnum?”
  • “My nephew has a tree-nut allergy — can the kitchen accommodate?”
  • “I left my AirPods at the bar last night.”

What we set up before you go live.

  • Reservation-request capture. Every booking request captured in full detail — party size, date, time, seating preference, occasion — so your team confirms it in one tap from the dashboard. Integration with the reservation system you already use is scoped and built with you during concierge onboarding.
  • Dietary + occasion notes. Allergies, birthdays, anniversaries, and dietary restrictions captured per request in the transcript and summary, reviewable by the whole team before the party walks in.
  • Hours, holidays, and private events. Daily hours, holiday closures, brunch-only windows, prix-fixe periods, and event-buyout inquiries all configured from facts you verify. The assistant speaks only from that sheet; when it is not sure, it takes a message instead of guessing.
  • Compliance defaults. Recording disclosure spoken at call start. New York one-party-consent recording posture honored by default.

Want it scoped for your business?

Five minutes to apply. Oksana replies same business day with a scoping call invitation.

Start an application →