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VoiceLab

For contractors · NYC general contractors, GCs, and licensed sub-trades

A foreman's receptionist that takes the estimate call while you are on a roof.

For NYC general contractors and licensed sub-trades — exterior, roofing, masonry, gut renovations, mechanical, electrical, plumbing. VoiceLab is an operated AI front desk: we set it up, tune it to your trades and service area, and run it for you — often for a fraction of one office hire. The assistant answers homeowner and property-manager calls, qualifies the scope, captures the property address and preferred window, and your team confirms the site visit in one tap from the dashboard. Existing-job calls (change orders, schedule questions, punch-list) are logged and flagged for the GC.

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NYC general-contractor field office with a contractor in a hard hat lifting a phone, blue sound-wave arcs flowing toward a job-card and a crew calendar; scaffolded brownstone visible through the window
For contractors · New York

What the assistant catches that your team misses.

Inbound estimate calls hit voicemail mid-job.

You are on a roof at 2 pm; the homeowner calls; the call goes to voicemail; they call your competitor. VoiceLab picks up the line, takes the scope, the address, and the preferred window — the visit request is waiting in your dashboard when you climb down.

Property-manager calls need a faster turnaround than a callback.

Multi-unit property managers call expecting an estimate visit on the calendar fast. The assistant captures the building, the unit, the access details, and the window they want — you confirm the visit in one tap instead of trading voicemails for two days.

Change-order phone calls fragment the workday.

Existing-job callers (homeowner asking about a change, sub-trade confirming a Tuesday) eat the day ten minutes at a time. The assistant logs the request with the job and address as the caller states them, and the summary states the urgency in plain terms — water, gas, electrical never hides in a queue.

Real questions your assistant will answer.

We train the assistant on your specifics — hours, inventory or calendar, fees, team. Sample inbound calls:

  • “My roof is leaking on the third floor — can someone come look this week?”
  • “I need a price on a kitchen gut on a Park Slope brownstone.”
  • “My building manager wants a façade inspection per Local Law 11 — what do you charge?”
  • “Can we add a bathroom to the basement on the 14th Street job?”
  • “Are your guys coming Tuesday or Wednesday this week?”
  • “Do you have an EIN we can send for our W-9?”

What we set up before you go live.

  • Estimate-request capture. On-site estimate requests captured in full — property address, trade type, scope in the caller's words, preferred window — so you confirm the visit in one tap from the dashboard. Integration with the job-management calendar you already run is scoped and built with you during concierge onboarding.
  • Scope qualification. The assistant captures property type (1-family vs multi-family vs commercial), permit status, owner-vs-renter caller, expected timeline, and budget band. All of it lands in the call summary so you walk in already knowing the deal.
  • Change-order intake. For existing jobs, the assistant captures the change-order request with the job and address as the caller states them, in both transcript and summary. Emergency-sounding calls — water, gas, electrical safety, work-stoppage — are described plainly in the summary so nothing urgent gets buried.
  • Compliance defaults. Recording disclosure spoken at call start. NYC DOB / DOL license number read in the assistant's greeting if you choose to surface it. NY GBL Article 36-A (Home Improvement Contracts) language available as an optional spoken disclosure for residential-job inquiries.

Want it scoped for your business?

Five minutes to apply. Oksana replies same business day with a scoping call invitation.

Start an application →