Inbound estimate calls hit voicemail mid-job.
You are on a roof at 2 pm; the homeowner calls; the call goes to voicemail; they call your competitor. VoiceLab picks up the line, takes the scope + address, and books the visit.
For contractors · NYC general contractors, GCs, and licensed sub-trades
A foreman's receptionist that books the site visit while you are on a roof.
For NYC general contractors and licensed sub-trades — exterior, roofing, masonry, gut renovations, mechanical, electrical, plumbing. The assistant answers homeowner and property-manager calls, qualifies the scope, captures the property address, and books the on-site estimate. Existing-job calls (change orders, schedule questions, punch-list) route to the GC.
What the assistant catches that your team misses.
Property-manager calls need a faster turnaround than a callback.
Multi-unit property managers call expecting an estimate slot within 48 hours. The assistant books directly into your route schedule and confirms by SMS.
Change-order phone calls fragment the workday.
Existing-job callers (homeowner asking about a change, sub-trade confirming a Tuesday) take 10 minutes each. The assistant logs the change-order request, attaches it to the right job, and pages the GC only when the call is genuinely escalation-worthy.
Real questions your assistant will answer.
We train the assistant on your specifics — hours, inventory or calendar, fees, team. Sample inbound calls:
- “My roof is leaking on the third floor — can someone come look this week?”
- “I need a price on a kitchen gut on a Park Slope brownstone.”
- “My building manager wants a façade inspection per Local Law 11 — what do you charge?”
- “Can we add a bathroom to the basement on the 14th Street job?”
- “Are your guys coming Tuesday or Wednesday this week?”
- “Do you have an EIN we can send for our W-9?”
What we set up before you go live.
- Route scheduling. On-site estimate visits booked into your job-management calendar (BuildOps, JobNimbus, Buildertrend, Procore, or a Google Calendar fallback) with the property address and the trade type filled in.
- Scope qualification. The assistant captures property type (1-family vs multi-family vs commercial), permit status, owner-vs-renter caller, expected timeline, and budget band. Saved on the lead so you walk in already knowing the deal.
- Change-order intake. For existing jobs, the assistant attaches the change-order request to the right job number, takes a written + voice description, and pages you only on emergencies (water, gas, electrical safety, work-stoppage).
- Compliance defaults. Recording disclosure at call start. NYC DOB / DOL license number read in the agent greeting if you choose to surface it. NY GBL Article 36-A (Home Improvement Contracts) language available as an optional disclosure for residential-job inquiries.
Want it scoped for your business?
Five minutes to apply. Oksana replies same business day with a scoping call invitation.