Acceptable Use Policy
Version 1.0.0 — Effective May 14, 2026
This Acceptable Use Policy ("AUP") applies to all use of the VoiceLab Service (the "Service") provided by Modern Approach USA LLC, a New York limited liability company ("VoiceLab," "we," "us"). It is incorporated by reference into the VoiceLab Terms of Service. Violations may result in suspension or termination of your account, and you remain liable for any damages caused by your violations. Capitalized terms not defined here have the meanings given in the Terms of Service.
1. Permitted use
You may use the Service for lawful business communications, including AI-powered inbound voice receptionist functions, outbound calling and SMS to recipients who have provided the consent required by law, customer-relationship management, and related back-office automation. You are responsible for configuring the Service in compliance with all applicable laws, your industry's regulatory regime, and the consent records you maintain for your own contacts. [ATTORNEY REVIEW REQUIRED — confirm scope of "permitted use" matches the final published feature set.]
2. Prohibited use
You may not use the Service to:
(a) Engage in deception or fraud. This includes pretending an AI agent is a human in a manner that violates state AI-disclosure laws, misrepresenting your identity or affiliation, deepfake impersonation, social engineering for unauthorized purposes, running scams, false advertising, or making material misrepresentations about your products or services in violation of Section 5 of the FTC Act (15 U.S.C. § 45).
(b) Stalk, harass, threaten, or intimidate any person, or facilitate any such conduct by your end users.
(c) Engage in illegal activity of any kind, including violations of the Telephone Consumer Protection Act (47 U.S.C. § 227) ("TCPA"), CAN-SPAM Act, Health Insurance Portability and Accountability Act ("HIPAA"), Fair Credit Reporting Act ("FCRA"), Fair Debt Collection Practices Act ("FDCPA"), federal or state wiretap statutes, state biometric-information laws (e.g., 740 ILCS 14, Tex. Bus. & Comm. Code § 503.001, RCW 19.375), state and federal consumer-protection laws, and international equivalents.
3. TCPA compliance
You are solely responsible for TCPA compliance for every call and text the Service places at your direction. At minimum:
(a) Calling hours. No outbound voice or SMS communication may be placed before 8:00 a.m. or after 9:00 p.m. in the recipient's local time (determined by the recipient's area code or other reliable indicator), and you must apply any stricter limits imposed by state law in the recipient's jurisdiction.
(b) Prior express written consent for marketing autodials and prerecorded/AI-generated voice. Marketing calls or texts placed using an automatic telephone dialing system, an artificial or prerecorded voice, or an AI-generated voice to a wireless number — and prerecorded marketing calls to residential lines — require prior express written consent that meets 47 C.F.R. § 64.1200(f)(9), including a clear and conspicuous disclosure and a signature.
(c) Internal Do-Not-Call list. You must honor any Service-level "do not call" or "stop" request immediately and maintain an internal DNC list. The Service's internal DNC suppression must remain enabled.
(d) National Do-Not-Call Registry. For marketing calls to residential numbers, you must scrub against the National DNC Registry no less frequently than every 31 days and honor all suppressions.
(e) AI / prerecorded-voice disclosure. You must comply with the FCC's February 2024 declaratory ruling treating AI-generated voices as "artificial or prerecorded" voices under TCPA, and with all state AI-disclosure laws (e.g., California, Utah).
[ATTORNEY REVIEW REQUIRED — confirm current FCC/FTC AI-voice rule citations and any 2026 updates before publication.]
4. Health information — no PHI without active BAA + HIPAA Mode
You may not transmit, store, process, or otherwise cause VoiceLab to receive any "Protected Health Information" as defined under HIPAA (45 C.F.R. § 160.103) unless both of the following are true: (i) HIPAA Mode is enabled on your account by VoiceLab, and (ii) you have executed a current Business Associate Agreement with VoiceLab. The BAA template is available at /legal/baa under NDA. Sending PHI to the Service without an active BAA is a material breach of these terms.
5. No unauthorized practice of law
AI agents configured on the Service may collect intake information, schedule consultations, provide general non-legal information, and route callers to licensed attorneys. AI agents may not provide legal advice tailored to a specific person's facts, draft legally operative documents, or otherwise engage in the practice of law as defined by any state bar. Customer is solely responsible for compliance with the unauthorized-practice-of-law rules of every jurisdiction in which the Service is used. [ATTORNEY REVIEW REQUIRED — confirm safe-harbor language for legal-vertical customers.]
6. No unauthorized practice of medicine
AI agents may collect appointment information, perform symptom intake on standardized forms, and route to licensed clinicians. AI agents may not diagnose conditions, recommend treatment, prescribe, or otherwise engage in the practice of medicine as defined by any state medical board. Customer is solely responsible for compliance with state medical-practice and telehealth statutes.
7. FTC §5 — deception and unfair practices
You may not use the Service to engage in any act or practice that is unfair or deceptive within the meaning of Section 5 of the FTC Act. This includes false claims about AI capabilities, fake testimonials, dark-pattern enrollment flows operated through the Service, and any conduct subject to the FTC's AI-related guidance.
8. Stripe restricted businesses (incorporation by reference)
Use of the Service is conditioned on compliance with the restricted-businesses list maintained by our payment processor, Stripe, at https://stripe.com/legal/restricted-businesses, which is incorporated into this AUP by reference. We may suspend any account engaged in a Stripe-restricted business.
9. Per-vertical restrictions
(a) Medical / dental practices — Appointment, intake, and routing only. No PHI exchange without an executed BAA and HIPAA Mode. State medical-board and consumer-protection compliance is solely Customer's responsibility.
(b) Legal practices — Intake, scheduling, and general information only. No legal advice. State-bar compliance, including unauthorized-practice and advertising rules, is solely Customer's responsibility. Attorney must remain the responsible licensee for every matter.
(c) Financial services — No use for credit decisions, adverse-action communications, or applications triggering FCRA. Debt-collection use must comply with FDCPA and applicable state debt-collection statutes. Customer must hold any required state money-transmitter, lender, or collection licensure.
(d) Insurance — Customer must hold any required state Department of Insurance producer/agency licensure for the lines and jurisdictions in which the Service is used. Customer is solely responsible for compliance with state DOI rules on AI-generated communications, suitability, and producer licensing.
[ATTORNEY REVIEW REQUIRED — confirm minimum licensure language is sufficient and not deemed legal advice itself.]
10. Right to suspend or terminate
We may suspend or terminate your account, with or without prior notice, if we reasonably believe you have violated this AUP, applicable law, or our Terms of Service, or are creating a material security, regulatory, or operational risk to VoiceLab, its other customers, or third parties. For non-emergency violations we will provide notice and a reasonable opportunity to cure where practicable. Suspension or termination does not relieve you of any indemnification, payment, or other surviving obligation.
11. Reporting abuse
To report a suspected violation of this AUP — including an VoiceLab-powered call or message you believe is non-compliant — email abuse@voicelabnyc.com with the date, time, calling number, and a brief description. We investigate all reports.
Modern Approach USA LLC — [ADDRESS pending NY LLC registration] abuse@voicelabnyc.com | legal@voicelabnyc.com