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VoiceLab

For real estate · NY-State real-estate brokerages and individual agents

An AI receptionist that knows your listings and never lets a buyer hit voicemail.

VoiceLab is an operated AI front desk for NY-State residential brokerages — Manhattan, Brooklyn, Queens, Long Island, the Hudson Valley. Our team sets it up, tunes it to the listing facts you verify, and runs it for you. The assistant answers every buyer-side call, day and night, captures who called, what they want, and when they want to see it, and turns each call into a transcript, AI summary, and recording your agents review in the dashboard — often for a fraction of one front-desk hire.

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NYC brokerage desk with a phone receiver lifted, sound-wave arcs flowing toward a property card and the Manhattan skyline
For real estate · New York

What the assistant catches that your team misses.

Showing inquiries arrive after hours.

Buyers call in the evening and on weekends. Your office is closed; your competitor's phone still picks up. VoiceLab answers every call, takes the buyer's details and preferred showing time, and the request is waiting in your dashboard before you open.

Listing-agent calls back-stack while you are showing.

You miss a call mid-walkthrough and the buyer dials the next listing. VoiceLab answers, takes their must-haves and callback number, and your team confirms the showing in one tap from the dashboard.

Lead qualification eats showing hours.

Budget, neighborhoods, timeline — the assistant asks on the call, and the answers land in the AI summary next to the full transcript. You call back already knowing the deal.

Real questions your assistant will answer.

We train the assistant on your specifics — hours, inventory or calendar, fees, team. Sample inbound calls:

  • “What's the asking on 327 Atlantic?”
  • “Is the brownstone on Lefferts still available?”
  • “Can I see the Park Slope listing this Saturday at 11?”
  • “What's the maintenance on the Cobble Hill 2BR?”
  • “I want to list — who do I talk to?”

What we set up before you go live.

  • Verified listing facts. During concierge onboarding we load the facts you verify — active listings, asking prices, open-house windows, policies. The assistant speaks only from that sheet; when it is not sure, it takes a message instead of guessing.
  • Showing-request capture. Every showing request is captured in full — property, preferred day and time, buyer's name and callback number — so your team confirms it in one tap from the dashboard. Calendar integration is scoped and built with you during onboarding, around the calendar you already use.
  • Call record for every lead. Every call becomes a transcript, an AI summary, and a recording with duration in your dashboard — reviewable by the whole team, across every agent and listing. CRM integration options are designed around the system you already run and scoped with you during onboarding.
  • Compliance defaults. Recording disclosure spoken at call start. NY DOS license-number reference in the assistant's greeting if you choose to surface it.

Want it scoped for your business?

Five minutes to apply. Oksana replies same business day with a scoping call invitation.

Start an application →