Console · owner view

What the board shows the owner.

After the line is live, the owner board is three counters and the call list behind them. The numbers are yours, for the selected week.

• Missed-call count

  The week strip on the board counts answered rings and missed rings for 7 calendar days — today plus the 6 days before. Missed means the inbound reached voicemail or the caller hung up before a pickup.

• After-hours volume

  The same call list, read against the hours you posted. Each after-hours row is a captured request: name, callback number, reason in the caller’s words, timestamp.

• Requests awaiting a human

  The Handed to your team tile is transfers plus escalations waiting on a confirm. The assistant does not book the visit; the desk does.