Prospective-client calls arrive while you are in court.
A new matter inquiry that hits voicemail moves to the firm down the block. VoiceLab answers at once, captures the full intake, and your team confirms the consult in one tap from the dashboard.
For legal services · NY-licensed small + mid-size law firms
A receptionist that answers every call, captures the intake, and never gives legal advice.
For NY-State-admitted firms — solo practitioners through 30-attorney boutiques. VoiceLab is an operated AI front desk: we set it up, tune it to your practice areas and intake questions, and run it for you. The assistant answers every prospective-client call, captures the caller, the matter type, and the urgency in a structured summary your team reads in the dashboard, and quotes no fees and gives no legal advice — that floor is enforced in the system prompt.
What the assistant catches that your team misses.
Conflict checks slow every intake.
The assistant captures full names and opposing parties exactly as the caller states them, so your conflict check runs before anyone calls back — not after the consult is already on the calendar.
Existing-client calls need a record, not a queue.
When a current client calls about an open matter, the assistant takes a structured message — the matter as the caller describes it, the question, the urgency — visible to the assigned attorney in the dashboard the moment the call ends.
Real questions your assistant will answer.
We train the assistant on your specifics — hours, inventory or calendar, fees, team. Sample inbound calls:
- “I was just in a car accident — can someone help?”
- “I need to set up an LLC for a side business.”
- “My landlord is trying to evict me; can I talk to a lawyer?”
- “Is it too late to call about my mother's estate?”
- “Can you tell me what's happening with the closing on Monday?”
- “Do you do flat-fee divorces?”
What we set up before you go live.
- Structured intake capture. Caller name, callback number, matter type, opposing parties as stated, and timeline captured on every prospective-client call — the raw material for your conflict check, in the dashboard before you return the call. Matter-management integration is scoped and built with you during concierge onboarding.
- Consult requests. Preferred consult times captured with the intake so your team confirms the slot in one tap from the dashboard. The published intake fee can be read at request time if you choose; the assistant quotes nothing beyond it.
- Existing-matter messages. Existing-client calls become structured callbacks — the matter reference as stated, the question, the urgency — with the full transcript and recording attached in the dashboard.
- Compliance defaults. Recording disclosure read at call start. New York permits one-party-consent recording; the disclosure is read regardless, both as a courtesy and to cover any caller located in a two-party-consent state. The system prompt explicitly forbids giving legal advice or quoting fees beyond the published intake fee — everything else defers to the attorney. Prospective-client details stay inside your dashboard, visible to your team only.
Want it scoped for your business?
Five minutes to apply. Oksana replies same business day with a scoping call invitation.